Create and Maximize a Culture of Customer Satisfaction and Retention with these Related Willie's Way Products!

Willie's Way DVD
$49 US

In this live presentation, Phillip Van Hooser shares the solution for building profitable relationships with every customer every time! Discover the step-by-step process that Willie employed to ensure customer satisfaction and repeat business! These customer retention strategies work for banking, retail, call centers and all other challenging customer service circumstances. Train your team to deliver customer satisfaction Willie's Way then watch your business grow and your customers return again and again!

Willie's Way Audio - MP3 & WMA download

MP3 file
$9.95 US

Available in MP3 or WMA formats, you can now take Willie's Way with you on the road, anywhere you travel and have a few minutes for strategies and motivation for great customer service.

Stay Focused on Great Customer Service - Willie's Way!  11x17 Poster
$9.95 US

This great reminder of the key principles of customer service and relationship building-- Willie's Way -- features Willie himself! Display in your office or work area to help you "stay focused on great customer service!"

Willie's Way Audiobook  
$29.95 US

Completely unabridged and read by Phillip Van Hooser himself, "Willie's Way" is Phil's engaging account of his encounter with a South Carolina cabdriver who proves that customer service professionals can be successful even in the most difficult service circumstances -- if they practice six key customer service strategies. You will learn proven ideas for connecting immediately with every customer every time, designing a personalized service solution for each customer's needs, offering special treatment that creates a lasting, positive impression and much more!