Phillip Van Hooser, MBA, CSP, CPAE

Business Author, Leadership & Customer Service Expert, Keynote Speaker
An authority on leadership and customer service excellence, Phillip Van Hooser has spoken on, written about and consulted with organizations worldwide to provide relevant solutions for their leadership and customer service issues since 1988.

As a manager for FORTUNE 500 heavy manufacturing and consumer products companies, Phil has learned firsthand the leadership strategies and methods that inspire employees to improve their performance and productivity. As director for a locally owned community bank, Phil clearly understands the crucial link between customer satisfaction and profitability. Phil’s 700 plus clients and their unique organizational circumstances have afforded him a diverse array of leadership and customer service case studies from which to learn.

A masterful storyteller, Phil blends these diverse lessons with his corporate experience to illustrate pivotal leadership and customer service methods that transform the way people lead their employees and serve their customers. To learn more, visit: "who is Phillip Van Hooser?"

Rave Reviews
Phil earns rave reviews for his ability to connect with his audiences like this comment from Dan Daniel, former President of ArvinMeritor LVA: "Phillip Van Hooser has a unique gift in his ability to connect with people at all levels in any organization. He takes leadership and customer service principles which can be difficult to practice on a daily basis and communicates them clearly and in a common sense manner so that everyone can relate them to their own situation.”

Clients & Credentials
Phil's expertise on leadership and customer service has been published in numerous business publications including Investors Business Daily. He has authored three books, writes a monthly leadership e-zine, Tips for Transformational Impact, and has produced 26 video training products including "The Leadership Journey: Practical Skills for Leadership Success."  

Willie's Way (Wiley & Sons, 2005) is Phil's third book and is based on his personal encounter with William "Willie" Watson, a South Carolina cabdriver who is his role model for great customer service!

A longtime member of the National Speakers Association, Phil has earned NSA's Certified Speaking Professional designation, currently serves as Vice President and is also a member of the elite Speaker Hall of Fame. His clients include P&G Pharmaceuticals, BlueCross BlueShield, Lockheed Martin, KPMG, and Verizon Wireless.

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